Citizen Charters

POLICE DEPARTMENT

Sl.No. Service offered Whom to complain? Service Delivery period Whom to contact if dissatisfied? Who to contact if no solace is received from the contact person
1.1 Registering FIR for an Offence/ Complaint at the Police Station Station House Officer or Incharge Police Station At most 1 hour (in exceptional circumstances 4 hours) SDPO DIGP / IGP
1.2 Making free copy of FIR available Station House Officer or Incharge Police Station One hour not more than 23 hour SDPO DIGP / IGP
1.3 Granting bail in case of a bailable offence Station House Officer or Incharge Police Station Half an hour after being contriving of the genuineness of the surety SDPO DIGP / IGP
1.4 Completion of investigation and filing of Chargesheet / submission of final report Station House Officer or Incharge Police Station 3 month in petty offences and 6 months to 1 year in complicated crime. SDPO DIGP / IGP
1.5 Verification into grant of Indian Passport Station House Officer or Incharge Police Station 10-15 days but not more than 01 month from the date of receipt at CID Branch, Daman SDPO DIGP / IGP
1.6 Verification into grant of Character Certificate Station House Officer or Incharge Police Station 10 days but not more than two weeks from the date of receipt at the Police Station SDPO DIGP / IGP
1.7 Verification of documents submitted for attestation Station House Officer or Incharge Police Station 10 days but not more than two weeks from the date of receipt at the Police Station SDPO DIGP / IGP
1.8 Verification of inquiry Station House Officer or Incharge Police Station 10 days but not more than two weeks from the date of receipt at the Police Station SDPO DIGP / IGP
1.9 Inquiry into missing report and issue of certificate Station House Officer or Incharge Police Station 10 days but not more than two weeks from the date of receipt at the Police Station SDPO DIGP / IGP
1.10  Inquiry into applications for Public Grievances Station House Officer or Incharge Police Station 10 days but not more than two weeks from the date of receipt at the Police Station SDPO DIGP / IGP
1.11 Police Clearance Certificate (PCC) SDPO 21 Days under Samay Sudhini Seva (SSS) SP DIGP / IGP
1.12 NOC to leave India, for Portuguese Nationals (those who have acquired new Passport) SDPO Not more than 15 days from the date of receipt at FRO Branch SP DIGP / IGP

2.1 PROCEDURE FOR REGISTERING FIR FOR AN OFFENCE/COMPLAINT AT THE POLICE STATION.

2.2 GUIDELINES TO BE FOLOWED WHILE MAKING ARREST

2.3 LEGAL RIGHTS AVAILABLE TO PEOPLE

2.4 DUTIES OF CITIZENS

2.5 SPECIAL PROVISIONS WITH REGARD TO CHILDREN

2.6 CLAIMS FOR COMPENSATION IN THE MOTOR ACCIDENT CASES

2.7 PROCUREMENT OF FIRE ARMS

2.8 NATURAL CALAMITY/MAN MADE DISASTER